Consumers generate a huge amount of information about their preferences, experiences and activities that companies can utilize to improve their products and services to meet the needs of customers. The right analytics tool is crucial to achieving business goals such as more engagement, increased sales and more efficient operations.
Decide on which data types you would like to integrate and how you plan to accomplish this. Certain tools are more geared towards traditional enterprise reporting while others are designed to help you perform more sophisticated mathematical analysis or to track sensitive information like healthcare data. You also need to consider what analytics tools you’re considering will integrate into your existing workflow systems and data architecture.
Some tools are designed for sophisticated users and data scientists, while others allow non-technical users to perform analysis with a point-and-click interface. You should also be aware of the data visualization capabilities and features provided by each tool. Some are built to support the visualization of charts while others depend on SQL or other third-party tools to model your data before you can analyze it.
After narrowing your choices down, consider the cost and also whether the software relies on software licenses or subscription fees. Certain tools are free while others require an upfront investment as well as ongoing maintenance fees. Make sure to consider these costs in relation to the potential ROI from the insights and efficiencies gained using the analytics tool.
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